What this means:
The system couldn’t access your microphone because it doesn’t have the required permission from your device. This usually happens after an operating system update, security change, or if the permission was never granted in the first place.
Common Problems and How to Fix Them
Problem: Microphone access is blocked at the system level
What’s going on: Your device’s privacy settings may be preventing the TestReach application from using your microphone.
What to try (Windows):
- Go to Settings > Privacy & Security > Microphone
- Make sure Microphone access is turned On
- Ensure “Allow apps to access your microphone” is also On
- Scroll down and make sure TestReach is listed and enabled
What to try (Mac):
- Go to System Settings (or Preferences) > Privacy & Security
- Click Microphone
- Unlock the settings by clicking the padlock and entering your password
- Make sure TestReach is ticked in the list
- Restart the app to apply changes
Problem: Antivirus or firewall is blocking microphone access
What’s going on: Some antivirus or firewall software includes privacy controls that may block microphone access — even if the OS settings allow it.
What to try:
- Open your antivirus software settings
- Check for a microphone privacy or app permissions section
- Temporarily disable mic protection or add TestReach as an allowed app
Problem: You're using a work or school laptop with admin restrictions
What’s going on: Some managed devices don’t allow you to change privacy settings. This can prevent microphone access even if everything looks correct.
What to try:
- Contact your IT department and ask them to enable microphone access for TestReach
- You can send them this link to help: https://download.testreach.com
Quick Fixes That Often Help
- Restart your computer after changing any settings
- Close all other apps that might be using your microphone (e.g., Teams, Zoom, Google Meet)
- Try uninstalling and reinstalling the TestReach application from here:
🔗 https://download.testreach.com
Need More Help?
If the issue persists after trying the steps above, please contact our Support Team:
- 💬 Chat: Within the TestReach application (best method of contact)
- 📧 Email: support@testreach.com
- 📞 Phone:
- Ireland: +353 (0)1 513 4898
- UK: +44 (0)20 3475 8684
- US: +1 833-202-2819
We're here to help and will get you back on track as quickly as possible.