What this means:
The system check confirms that your camera is connected and can send a video signal — but you or your invigilator may still see problems. This can include a blurry image, poor lighting, or a completely blocked view.
Common Problems and How to Fix Them
Problem: The camera is covered or blocked
What’s going on: Many laptops have a physical shutter or privacy slider. If it’s closed, the camera still appears as “connected” — but no image is visible.
What to try:
- Check for a physical slider or privacy cover over the lens
- Make sure no stickers, tape, or objects are in front of your webcam
- Some cameras display a red light or icon when blocked
Problem: The image is too dark, overexposed, or blurry
What’s going on: The camera works, but the lighting in the room may be making the video hard to see.
What to try:
- Sit in a well-lit room with even lighting across your face
- Avoid strong backlighting (e.g. a window or bright lamp behind you)
- Wipe the lens gently with a soft cloth — smudges can make it look blurry
- Ensure your camera is focused and facing directly toward you
Problem: Another app is using the camera
What’s going on: If Zoom, Teams, or any other video app is running in the background, it might be “holding on” to the camera.
What to try:
- Completely close all other applications that might use the webcam
- Restart your device and reopen TestReach
Bonus Tip: Test your camera online. You can check what your camera is showing here: 🔗https://webcamtests.com
This will help you confirm if your video is clear and correctly framed before your exam.
Need More Help?
If the issue persists after trying the steps above, please contact our Support Team:
💬 Chat: Within the TestReach application (best method of contact)
📧 Email: support@testreach.com
📞 Phone:
- Ireland: +353 (0)1 513 4898
- UK: +44 (0)20 3475 8684
- US: +1 833-202-2819
We're here to help and will get you back on track as quickly as possible.