If you're seeing this page, it means your microphone passed the system check, but there is still a problem with your audio - perhaps your invigilator couldn't hear you clearly, or your sound was distorted or too quiet.
Here’s how to troubleshoot the issue:
Step 1: Check Your Microphone Connection
- If you’re using a wired headset, make sure it’s plugged in securely - a loose connection can cause muffled or crackling audio.
- Try unplugging and plugging it back in, or switching to a different USB/audio port.
Step 2: Adjust Your Microphone Setup
- Position the microphone close to your mouth, ideally just off to the side - not directly in front to avoid “popping” sounds.
- Speak clearly and at a normal volume. Shouting or whispering can cause detection issues.
- Remove anything that may block the mic - like fabric, hands, or filters.
Step 3: Reduce Background Noise
- Choose a quiet room with minimal background sound.
- Close windows and turn off any fans or background apps like music or video calls.
- Let anyone nearby know not to interrupt during your exam.
Step 4: Try These Final Fixes
- Restart your computer after making changes.
- If your mic is still not working well, try a different headset or microphone if available.
- Exit and re-enter the TestReach app.
- If you have antivirus or privacy software, make sure it's not limiting microphone quality.
If you're still unsure whether your setup is exam-ready, please reach out to TestReach Support and let us know you've passed the system check but still have concerns about your microphone quality.