What this means:
The system check confirms your speakers are connected and working at a basic level — but you're still not hearing sound. This often points to an issue with volume, device selection, or audio routing rather than a hardware failure.
Common Problems and How to Fix Them
Problem: The volume is too low or muted
What’s going on: Your speakers might be turned down or muted in your system settings.
What to try:
- Make sure your physical speaker/headset volume is turned up
- Check your system audio settings:
- On Windows, right-click the volume icon > “Open Sound Settings”
- On Mac, go to System Settings > Sound > Output
- Ensure your volume is turned up and not muted
Problem: The wrong speaker or output device is selected
What’s going on: If you have multiple output devices (e.g. a monitor, headset, Bluetooth speaker), the system may have selected the wrong one.
What to try:
- In the TestReach system check, click the drop-down menu and try switching to another device
- Match the selection with the device you’re currently using (e.g. headphones)
Problem: Another app is interfering with audio
What’s going on: Apps like Teams, Zoom, Spotify, or even web browsers can interfere with your system’s audio routing.
What to try:
- Completely close any other apps that might be using your speakers
- Restart your computer to reset audio services
- Run the system check again after rebooting
Problem: Antivirus or privacy software is restricting sound
What’s going on: Some privacy settings in antivirus software block audio output or mute the device under certain conditions.
What to try:
- Temporarily disable any antivirus or firewall software
- Check for “audio device protection” or similar settings
Test your speakers online
Try this site to play test sounds: 🔗 www.onlinemictest.com/sound-test
If you still don’t hear anything there, your system sound settings may need further adjustment.
Need More Help?
If the issue persists after trying the steps above, please contact our Support Team:
- 💬 Chat: Within the TestReach application (best method of contact)
- 📧 Email: support@testreach.com
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📞 Phone:
- Ireland: +353 (0)1 513 4898
- UK: +44 (0)20 3475 8684
- US: +1 833-202-2819
We're here to help and will get you back on track as quickly as possible.