What this means:
Your device has speakers, but the TestReach application wasn’t allowed to access them. This usually happens when system permissions or security software are blocking audio output.
Common Problems and How to Fix Them
Problem: Audio access is blocked at the system level
What’s going on: Your operating system may be set to block apps from using your speakers or sound output.
What to try (Windows):
- Go to Settings > System > Sound
- Scroll to Output and make sure the correct device is selected
- Check Privacy & Security > Microphone just in case microphone and speaker access are linked — ensure it’s turned on
- Restart your computer after changing any settings
What to try (Mac):
- Go to System Settings > Sound > Output
- Select the correct output device (e.g. headphones, speakers)
- Make sure the output volume is turned up and not muted
- Restart the app to apply any changes
Note: While there isn't a dedicated “speaker permission” setting like with the microphone or camera, some OS privacy settings or external tools can still block sound access.
Problem: Antivirus or firewall software is interfering
What’s going on: Security software might block access to audio output or misclassify it as a privacy risk.
What to try:
- Open your antivirus software
- Look for settings related to audio, app permissions, or privacy protection
- Temporarily disable any feature that could affect sound output
- Add the TestReach app as an allowed or trusted application
Problem: Company device with restricted permissions
What’s going on: If you're using a work or school laptop, certain permissions may be locked by your IT department.
What to try:
- Contact your IT support and ask them to allow audio access for TestReach
- You can share this download link for app reinstallation if needed:🔗 https://download.testreach.com
Problem: Other apps are interfering with playback
What’s going on: Programs like Teams, Zoom, or music players might be taking control of your system audio.
What to try:
- Close all other apps that use audio
- Restart your device
- Launch the TestReach app and try the system check again
Need More Help?
If the issue persists after trying the steps above, please contact our Support Team:
- 💬 Chat: Within the TestReach application (best method of contact)
- 📧 Email: support@testreach.com
-
📞 Phone:
- Ireland: +353 (0)1 513 4898
- UK: +44 (0)20 3475 8684
- US: +1 833-202-2819
We're here to help and will get you back on track as quickly as possible.